Privacy policy

Last modified: January 15, 2025

1. Refund and Cancellation Policy

At Mailypro.com, we are committed to delivering a reliable and professional email marketing platform that prioritizes transparency, customer satisfaction, and operational integrity. This policy outlines the terms for refunds, cancellations, and account conduct to ensure users understand our guidelines before making a purchase.

2. Free Account Trial

To help you make an informed decision, we offer a forever free account that includes access to many core features of our platform. This allows users to evaluate Mailypro.com’s functionality and suitability for their needs. We highly recommend using this option before committing to a paid plan, minimizing the risk of dissatisfaction after purchase.

3. Refund Policy

Our refund policy is designed to be fair and transparent while aligning with the terms of service agreed upon during registration.

No Refunds on Subscription Plans

  • Subscription fees are non-refundable and billed upfront, covering the agreed-upon term (monthly, quarterly, or annually).
  • We do not provide prorated refunds for unused portions of a subscription.
  • By subscribing, you acknowledge and agree to these terms.
  • Our free trial ensures users can explore the platform’s features before committing to a paid plan, reducing refund-related concerns.

No Refunds on Lifetime Deal (LTD) Purchases

  • All purchases of LTDs are final and non-refundable.
  • LTD pricing offers substantial savings, and users agree to a one-time payment without refund options.
  • We encourage using the free trial to ensure the platform aligns with your business needs before purchasing an LTD.

Refund Exceptions: Duplicate Billing Only

  • Refunds are only available in cases of duplicate billing.
  • If you notice duplicate charges, contact our support team immediately via the official support portal at support@mailypro.com.
  • Upon verification, any duplicate charges will be promptly refunded.
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4. Cancellation Policy

To cancel your subscription, follow these steps:

  1. Visit our official support portal at support@mailypro.com.
  2. Submit a formal cancellation request.
    • This is the only accepted method for cancellations. Requests made via email, social media, or other channels will not be processed.
  3. Ensure the cancellation request is submitted at least 48 hours before the next billing cycle to avoid additional charges.
    • No refunds will be issued for charges incurred during the cancellation process if this timeframe is not met.

5. Account Suspension

We maintain the integrity of our platform by enforcing strict account conduct guidelines:

  • Accounts involved in illegal activities, spamming, or other actions that harm our platform’s reputation or services may be suspended or terminated without notice.
  • Violations of our terms of service, including sending unsolicited emails or engaging in prohibited activities, will result in immediate action, including potential account termination.

6. Inactivity or Misuse

Refunds will not be granted for inactive accounts or accounts violating our terms of service, including sending unsolicited emails or engaging in prohibited activities.

7. Feature Expectations

Refund requests based on features that were not advertised or explored during the free trial will not be entertained.

8. Commitment to Data Security

We prioritize the security of user data and continuously work to enhance our platform. Mailypro.com adheres to industry-leading standards to protect your information and provide a reliable user experience.

9. Conclusion

By purchasing any plan on Mailypro.com—whether a subscription or an LTD—you agree to this Refund and Cancellation Policy. Our forever free account is designed to help you evaluate the platform without financial risk. Refunds are only available for duplicate billing, and all cancellations must be processed through our official support portal.

Thank you for choosing Mailypro.com. We look forward to supporting your email marketing success.